Skip to content
Sign inGet startedDashboard

BlogFront

Front pricing in 2026: every plan and what a team pays

By Julien CoulaudPublished November 1, 20263 min read

These are US prices from Front's pricing page, checked on November 1, 2026. Front bills each seat, a paid license for one person, and every seat in an organization is on the same plan. There is no free plan; a 14-day trial of Professional needs no credit card.

Julien Coulaud on X

Founder of Shipmail, the email platform for businesses and their AI agents. Every guide here draws on mail servers running in production.

  • Front
  • Pricing
  • Shared inbox

Short answer

Front costs $25 per seat a month for Starter, $65 for Professional and $105 for Enterprise, billed annually in US dollars. Billed monthly, Starter is $35 and Professional $85; Enterprise is annual only. Three seats on Starter cost $900 a year.

Front price per plan

Front Starter costs $25 per seat a month billed annually, which is $300 a seat a year. Professional costs $65 ($780 a year) and Enterprise $105 ($1,260 a year).[1]

Every plan includes shared inboxes and ticketing, assignments, tags, internal comments, shared drafts and message templates. The plans differ in channels, automation, analytics and AI.[1]

Front plans and US prices per seat

PlanPer seat a month, billed annuallyPer seat a month, billed monthlySeat cap and what it adds
Starter[1]$25 ($300 a year)$35Up to 10 seats, one channel type, shared inbox, 10 automation rules
Professional[1]$65 ($780 a year)$85Up to 50 seats, email, SMS, social and WhatsApp, macros, SSO
Enterprise[1]$105 ($1,260 a year)Annual billing onlyNo seat cap, unlimited rules, custom roles, Copilot included

Annual or monthly billing

Front says annual billing saves 24%. Monthly billing costs $35 per seat on Starter and $85 on Professional, so a year of monthly billing costs $120 and $240 more per seat. Enterprise is sold on annual billing only.[1]

You can add or remove seats within your plan, but you cannot put some people on Starter and others on Professional. Annual contracts over $12,000 can be paid by wire transfer or ACH, and contracts over $25,000 require an onboarding package.[1]

Seat and channel limits

  • Seats: up to 10 on Starter, up to 50 on Professional, no cap on Enterprise.
  • Channels: up to 10 per seat on Starter, 30 on Professional and 50 on Enterprise. Five Professional seats can connect up to 150 channels.
  • Channel types: Starter supports one type, email, chat or SMS. Professional and Enterprise mix email, SMS, social channels and WhatsApp.
  • Workspaces: 1 on Starter, up to 5 on Professional, unlimited on Enterprise.
  • Automation: up to 10 rules on Starter, macros and up to 20 rules on Professional, unlimited on Enterprise.
[1]

Front's pricing page lists no mailbox storage or email hosting. Front connects channels such as email, so check whether you also pay a separate email host.[1]

Add-ons and what they cost

  • Copilot, the AI assistant that drafts replies: $20 per seat a month on Starter and Professional, included in Enterprise.
  • Autopilot, the AI agent that handles conversations: from $0.05 a conversation, through sales.
  • Native WhatsApp: Meta's WhatsApp charges plus a 20% admin fee, on Professional and Enterprise.
  • API rate limit increase: $200 a month per 100 extra requests a minute, on every plan.
  • Onboarding and other services: priced through Front sales.
[1]

What each plan leaves out

  • Starter: one channel type only, no macros, basic analytics, no SSO or SCIM, one workspace, and Copilot only as an add-on.
  • Professional: no smart rules, no custom roles, no multi-language knowledge base, and Copilot, Smart QA and Smart CSAT not included.
  • Enterprise: no monthly billing.
[1]

Recent price changes

Front's pricing page announces no price change. The annual prices and the Copilot add-on are the same as when we last checked the page, on October 15, 2026.[1]

Worked example: a year for 3 and 10 people

Front bills every seat, so the yearly cost is the price per seat times the team times 12. Ten people still fit on Starter.[1]

  • 3 seats: Starter $900 billed annually or $1,260 monthly. Professional $2,340 or $3,060. Enterprise $3,780.
  • 10 seats: Starter $3,000 billed annually or $4,200 monthly. Professional $7,800 or $10,200. Enterprise $12,600.
[1]

Adding Copilot to 10 Professional seats costs another $2,400 a year.[1]

Front compared with Shipmail

Front is a customer service platform: SMS, social channels, WhatsApp, a knowledge base, analytics and automation rules, priced per seat. If a large support team works across those channels, Front does more than Shipmail.[1]

Shipmail prices the plan, not the person. Solo is $4 a month for 2 mailboxes and one person, Pro $9 for 4 mailboxes and up to 5 people, and Team $29 for 12 mailboxes and unlimited people. Annual billing costs 10 times the monthly price. Each mailbox holds 15 GB on Solo and Pro and 25 GB on Team.[2]

  • 3 people on Shipmail Pro: $9 a month, $90 a year on annual billing.
  • 10 people on Shipmail Team: $29 a month, $290 a year on annual billing.
  • The same teams on Front Starter: $900 and $3,000 a year.
Sources[2]Shipmail pricing[1]Front pricing

Shipmail includes the mailboxes and a team inbox for support@ with assignment, internal notes and @mentions. It covers email only: no SMS, social channels, chat widget or knowledge base.Sources[2]Shipmail pricing[3]Shipmail shared inbox documentation

Sources3 sourcesVerified 2026-11-01
  1. [1]
    Front pricing

    Front, per seat a month: Starter $25 billed annually or $35 monthly (up to 10 seats, one channel type of email, chat or SMS, up to 10 automation rules, basic analytics, a basic knowledge base, one workspace); Professional $65 billed annually or $85 monthly (up to 50 seats, omnichannel email, SMS, social and WhatsApp, macros and 20 rules, advanced analytics, up to 5 workspaces, SSO and SCIM); Enterprise $105, annual billing only (unlimited rules and macros, custom roles, multi-language knowledge base, Copilot, Smart QA and Smart CSAT included). Annual billing saves 24%. Assignments, internal comments, shared drafts and message templates on every plan. Add-ons: Copilot $20 per seat a month on Starter and Professional; Autopilot from $0.05 a conversation; native WhatsApp at Meta's cost plus a 20% fee on Professional and Enterprise; an API rate limit increase at $200 per 100 requests a minute a month. Seats cannot be mixed across plans. 14-day trial of Professional without a card, no free plan. An onboarding package is required for contracts over $25,000.

    front.com · 2026-11-01

  2. [2]
    Shipmail pricing

    Shipmail plan prices, mailbox limits, team access, and send limits.

    shipmail.to · 2026-10-15

  3. [3]
    Shipmail shared inbox documentation

    Shared mailboxes in Shipmail: conversation assignment, internal notes that are never included in replies to the customer, and @mentions in notes that alert a teammate by email and in the app.

    shipmail.to · 2026-10-15

Questions worth answering

Common questions about front pricing.

How much does Front cost per user?
$25 per seat a month on Starter, $65 on Professional and $105 on Enterprise, billed annually. Monthly billing is $35 on Starter and $85 on Professional.[1]
Does Front have a free plan?
No. Front offers a 14-day free trial with the Professional features, and you do not need a credit card.[1]
How many seats can Front Starter have?
Up to 10. Professional allows up to 50, and Enterprise has no cap.[1]
Is Front Copilot included?
Only on Enterprise. On Starter and Professional, Copilot is an add-on at $20 per seat a month.[1]
What does a shared inbox cost on Shipmail compared with Front?
Shipmail Pro is $90 a year for 3 people, mailboxes and team inbox included. Front Starter is $900 a year for 3 seats.Sources[2]Shipmail pricing[1]Front pricing

Related guides

More on Shipmail pricing, comparisons, and team workflows.

Email, newsletters and booking pages on your own domain, in one plan.

Get started for free