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OVHcloud custom domain email: offers, prices and DNS setup

By Julien CoulaudPublished November 1, 20264 min read

Your domain is at OVHcloud and you want you@yourdomain on it. OVHcloud gives you a small mailbox with the domain and sells four paid email products on top. Here is what each one costs on OVHcloud's UK site, how to change the MX and TXT records in the OVHcloud Control Panel, and what to enter if you pick Shipmail. OVHcloud prices are pounds sterling per account per month, checked on November 1, 2026; Shipmail's are US dollars.

Julien Coulaud on X

Founder of Shipmail, the email platform for businesses and their AI agents. Every guide here draws on mail servers running in production.

  • OVHcloud
  • Custom domain email
  • DNS setup
  • MX records

Short answer

Every domain ordered at OVHcloud comes with a free 5GB email account, and paid mailboxes start at £0.26 a month per account excluding VAT (£0.31 including VAT) for Zimbra Starter on the UK site. Email Pro is from £1.39 and Hosted Exchange from £3.59, both per account per month excluding VAT. To use another provider, open Web Cloud, Domain names, your domain and the DNS zone tab, replace OVHcloud's MX records and add the new provider's TXT records.

Email for an OVHcloud domain at a glance

OptionPrice per monthWhat you getPick it when
Email account included with the domain[1]Included with the domainOne 5GB email account and 10MB of web spaceOne address is enough
Zimbra Starter[2]£0.26 ex. VAT (£0.31 incl. VAT) per account1 mailbox, 15 GB, webmail, IMAP/POP/SMTPSYou want the lowest price per inbox
Zimbra Professional[2]£1.64 ex. VAT (£1.97 incl. VAT) per account50 GB, ActiveSync, file storage, office suiteYou want phone sync and documents
Email Pro[3]From £1.39 ex. VAT (£1.67 incl. VAT) per account15 GB, data hosted in FranceYou want a plain mailbox for a few people
Hosted Exchange[4]From £3.59 ex. VAT (£4.31 incl. VAT) per accountExchange account with 50 GB or 300 GBYour team lives in Outlook
ShipmailSources[8]Shipmail pricing[9]Shipmail newsletter editor documentation[10]Shipmail booking pages documentation$4 for 2 mailboxes; $12 for 5 (US dollars)Email, calendar, aliases, newsletters, booking pagesYou want the tools around email in one plan

The email account included with an OVHcloud domain

OVHcloud's UK site says every domain ordered there comes with free services: a 5GB email account and 10MB of web space. OVHcloud web hosting plans also include email accounts. You create the accounts in the OVHcloud Control Panel and read them in webmail or any mail app.[1]

OVHcloud's documentation calls these mailboxes MX Plan. They all receive mail through OVHcloud's MX records, which matters when you switch: those records have to go.[5]

OVHcloud paid email: Zimbra, Email Pro and Exchange

  • Zimbra Starter: £0.26 excluding VAT, or £0.31 including VAT, per account per month. One mailbox with 15 GB, webmail, IMAP, POP and SMTPS.
  • Zimbra Professional: £1.64 excluding VAT, or £1.97 including VAT. 50 GB, ActiveSync, file storage and an office suite. A Business tier is listed as coming soon.
  • Email Pro: from £1.39 excluding VAT, or £1.67 including VAT. 15 GB, data hosted in France.
  • Hosted Exchange: from £3.59 excluding VAT, or £4.31 including VAT. A standard Exchange account with 50 GB or 300 GB.
Sources[2]OVHcloud email offers (UK)[3]OVHcloud Email Pro (UK)[4]OVHcloud Hosted Exchange (UK)

Every price is per account, so five people cost five times the line above. These are the prices on OVHcloud's UK site, in pounds.[2]

Shipmail on an OVHcloud domain

You can keep the domain at OVHcloud and host the mail at Shipmail. Shipmail charges per plan in US dollars, not per account: Solo is $4 a month for 2 mailboxes with 15 GB each, and 5 mailboxes cost $12 a month on Pro plus one extra mailbox.[8]

On price alone, Zimbra Starter is cheaper per inbox. Shipmail makes sense when you also want newsletters, booking pages, aliases and a catch-all in the same plan, or a team inbox on the larger plans. If one free address is all you need, keep the one that came with the domain.Sources[8]Shipmail pricing[2]OVHcloud email offers (UK)[9]Shipmail newsletter editor documentation[10]Shipmail booking pages documentation[11]Shipmail catch-all docs[12]Shipmail shared inbox documentation

How to edit MX and TXT records in the OVHcloud DNS zone

These steps apply when the domain uses OVHcloud's DNS servers. If it uses another provider's, change the records there. OVHcloud warns that a wrong MX change can stop mail from arriving, so copy the old values before you delete anything.[5]

  1. Step 1

    Add the domain in Shipmail

    Add your domain in Shipmail. It lists the records to publish. Use Configure automatically if Shipmail offers it; otherwise copy the values by hand as below.

  2. Step 2

    Open the DNS zone

    In the OVHcloud Control Panel, go to Web Cloud, then Domain names, select the domain and open the DNS zone tab. Filter the table by MX.

  3. Step 3

    Remove OVHcloud's MX records

    OVHcloud's mail uses mx0.mail.ovh.net to mx4.mail.ovh.net in Europe, or mx0.mail.ovh.ca to mx4.mail.ovh.ca in other regions. On each row, open the ⋮ menu and choose Delete the entry, or tick them all and click Delete. Left in place, they would split incoming mail between two providers.

  4. Step 4

    Add Shipmail's MX record

    Click Add an entry above the table and choose MX. Leave the subdomain empty, set priority 10 and target mx1.shipmail.to. with a dot at the end: OVHcloud appends your domain to a target without one. Leave TTL on By default and click Add.

  5. Step 5

    Add the TXT records

    Click Add an entry again and choose TXT. Leave the subdomain empty for SPF, or enter only shipmail._domainkey or _dmarc. If the zone already has an SPF record such as v=spf1 include:mx.ovh.com ~all, edit it with Edit the entry instead of adding a second one.

  6. Step 6

    Wait for the check, then create mailboxes

    OVHcloud says MX changes take 4 to 24 hours to propagate fully. Once Shipmail verifies the domain, create a mailbox for each address and add aliases for the rest.

Sources[5]OVHcloud docs: configure an MX record for email management[6]OVHcloud docs: editing an OVHcloud DNS zone[7]OVHcloud docs: improve email security with an SPF record[13]Shipmail domain setup documentation

The Shipmail records to add at OVHcloud

Shipmail asks for four records. The DKIM value is unique to your domain, so copy it from the Domains page in Shipmail. OVHcloud's form also offers dedicated SPF, DKIM and DMARC types; a plain TXT entry with Shipmail's value works the same.Sources[14]Shipmail DNS setup docs: DMARC record[6]OVHcloud docs: editing an OVHcloud DNS zone

  • MX, host @, value mx1.shipmail.to, priority 10. It routes incoming mail to Shipmail.
  • TXT, host @, value v=spf1 include:spf.shipmail.to -all. This is SPF, the list of servers allowed to send for the domain.
  • TXT, host shipmail._domainkey, value: the DKIM key shown for your domain in Shipmail. It signs every message you send.
  • TXT, host _dmarc, value v=DMARC1; p=reject. DMARC tells receivers to refuse mail that fails SPF and DKIM.
Sources[14]Shipmail DNS setup docs: DMARC record[13]Shipmail domain setup documentation

If you still send from an OVHcloud mailbox for a while, keep a single SPF record that carries both include:mx.ovh.com and Shipmail's include. Two SPF records on one domain make both fail.Sources[7]OVHcloud docs: improve email security with an SPF record[13]Shipmail domain setup documentation

Sources15 sourcesVerified 2026-11-01
  1. [1]
    OVHcloud free email (UK)

    Every domain name ordered at OVHcloud comes with free services including a 5GB email account and a 10MB web hosting space; web hosting plans include free email accounts. Accounts are created in the OVHcloud Control Panel and read in a usual email client or webmail.

    ovhcloud.com · 2026-11-01

  2. [2]
    OVHcloud email offers (UK)

    OVHcloud UK Zimbra offers: Starter £0.26 ex. VAT (£0.31 incl. VAT) per month per account, 1 mailbox, 15 GB, IMAP/POP/SMTPS; Professional £1.64 ex. VAT (£1.97 incl. VAT) per month per account, 50 GB, ActiveSync, file storage and office suite; Business marked coming soon.

    ovhcloud.com · 2026-11-01

  3. [3]
    OVHcloud Email Pro (UK)

    Email Pro from £1.39 ex. VAT (£1.67 incl. VAT) per month per account, 15 GB storage, data hosted in France, 99.99% availability.

    ovhcloud.com · 2026-11-01

  4. [4]
    OVHcloud Hosted Exchange (UK)

    Hosted Exchange from £3.59 ex. VAT (£4.31 incl. VAT) per month per account, Standard Exchange account with 50 GB or 300 GB per account, calendar included.

    ovhcloud.com · 2026-11-01

  5. [5]
    OVHcloud docs: configure an MX record for email management

    Requires OVHcloud DNS servers; otherwise change MX at the provider that manages the domain's configuration. Path: Web Cloud, Domain names, the domain, DNS zone tab. OVHcloud MX values for Europe/Africa (MX Plan, Email Pro, Exchange, Zimbra): mx0.mail.ovh.net priority 1, mx1 priority 5, mx2 priority 50, mx3 priority 100, mx4 priority 200 (ovh.ca in Canada/Americas and Asia/Pacific). Filter the table by MX, edit with the row's actions menu and Edit the entry, or click Add an entry, choose MX, set TTL, click Add. Propagation 4 to 24 hours.

    docs.ovhcloud.com · 2026-11-01

  6. [6]
    OVHcloud docs: editing an OVHcloud DNS zone

    In the DNS zone tab, click Add an entry, select the record type (MX, TXT, SPF, DKIM, DMARC and others), fill in subdomain and target, set TTL and click Add. Check whether the record already exists first and edit it instead. When a target is a hostname, end it with a dot, or the domain name is appended. Allow up to 24 hours for changes to propagate.

    docs.ovhcloud.com · 2026-11-01

  7. [7]
    OVHcloud docs: improve email security with an SPF record

    The OVHcloud SPF for its shared email offers is `v=spf1 include:mx.ovh.com ~all` (`include:mx.ovh.ca` in Canada/Americas and Asia/Pacific); other senders are added to the same record.

    docs.ovhcloud.com · 2026-11-01

  8. [8]
    Shipmail pricing

    Shipmail plan prices, mailbox limits, team access, and send limits.

    shipmail.to · 2026-10-15

  9. [9]
    Shipmail newsletter editor documentation

    Newsletters written in Shipmail with a rich text editor, design blocks, custom HTML or plain text, preview, test sends and pre-send review checks.

    shipmail.to · 2026-10-15

  10. [10]
    Shipmail booking pages documentation

    Public booking links that offer slots from a mailbox calendar's real availability, with buffers, minimum notice, and a Zoom or Google Meet link on each booking.

    shipmail.to · 2026-10-15

  11. [11]
    Shipmail catch-all docs

    A catch-all mailbox receives email sent to any address on the domain that does not match a mailbox; one catch-all per domain, set from Mailboxes, then the mailbox's Catch-all option. Replies go out from the address the sender used. Without catch-all, mail to unknown addresses bounces. Catch-all mail counts toward the mailbox storage quota.

    shipmail.to · 2026-10-15

  12. [12]
    Shipmail shared inbox documentation

    Shared mailboxes in Shipmail: conversation assignment, internal notes that are never included in replies to the customer, and @mentions in notes that alert a teammate by email and in the app.

    shipmail.to · 2026-10-15

  13. [13]
    Shipmail domain setup documentation

    Adding a domain to Shipmail: four DNS records (MX, SPF, DKIM and DMARC), published automatically or by hand, suggested merging of an existing SPF record, and verification that rechecks the records every 30 seconds.

    shipmail.to · 2026-10-11

  14. [14]
    Shipmail DNS setup docs: DMARC record

    Shipmail's DNS setup steps for each registrar end with a TXT record named _dmarc with the value v=DMARC1; p=reject. The GoDaddy steps start from My Products, then DNS, and note that most records appear within 30 minutes.

    shipmail.to · 2026-10-15

  15. [15]
    Shipmail mailbox import documentation

    Shipmail documentation for connected and file imports, selection options, storage checks, progress, skipped items, and repeat imports.

    shipmail.to · 2026-10-15

Questions worth answering

Common questions about ovhcloud custom domain email.

Does an OVHcloud domain include email?
Yes. OVHcloud's UK site says every domain ordered there comes with a 5GB email account and 10MB of web space. More mailboxes come with web hosting or a paid email plan.[1]
How much does OVHcloud email cost?
On the UK site, per account per month: Zimbra Starter £0.26 excluding VAT (£0.31 including), Zimbra Professional £1.64 (£1.97), Email Pro from £1.39 (£1.67) and Hosted Exchange from £3.59 (£4.31).Sources[2]OVHcloud email offers (UK)[3]OVHcloud Email Pro (UK)[4]OVHcloud Hosted Exchange (UK)
What are OVHcloud's MX records?
In Europe and Africa: mx0.mail.ovh.net at priority 1, mx1 at 5, mx2 at 50, mx3 at 100 and mx4 at 200, all under mail.ovh.net. Canada, the Americas and Asia-Pacific use the same names under mail.ovh.ca. Private and Dedicated Exchange use their own.[5]
Why does my MX target in OVHcloud end with my domain name?
OVHcloud appends the domain to a target that doesn't end with a dot. Enter the mail server with a final dot, for example mx1.shipmail.to..[6]
How long do OVHcloud DNS changes take?
OVHcloud says MX changes take 4 to 24 hours to propagate fully, and allows up to 24 hours for any DNS zone change.Sources[5]OVHcloud docs: configure an MX record for email management[6]OVHcloud docs: editing an OVHcloud DNS zone

Related guides

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